Chances are high that if you are in the hospitality industry, you’ve been reading about medical, dental, and wellness tourism in the media, at hotel and hospitality association meetings and events and local and regional economic development council forums
You may be located very close to a clinic, hospital or another type of healthcare facility to which patients and their companions travel to access healthcare from afar. These guests often require more than just a place to sleep and a destination headquarter while they are visiting your area. They may stay far longer that the dates they require confinement to a hospital or health facility overnight. You can offer them the perfect solution. But ...
No matter how many stars or diamonds you've earned by the recognized hotel rating systems...
- Is your hotel, spa, B&B or resort a candidate to accommodate their special needs?
- Are you sure? What if you aren’t?
- Are you ready to risk your excellent brand reputation and social media ratings?
And if you are, what strategy will you deploy and with whom to get the word out that you are ready and can prove it? What story will you tell? What message will you communicate?
Global Health Sources, a Mercury Healthcare International company established in 2003 brings you the training and model protocols, policies and procedures to help you and your staff to prepare to welcome health and wellness travelers and to work more closely with doctors, dentists, and tourism destination managers and referral partners. Then we introduce you to providers, destination coordinators and referral agencies that influence guest choices.
Our experts have been working hands with the medical tourism industry since 1978.
Certificates, plaques and logos on a website don't translate to more bookings or higher ADR
Show guests & referral influencers how much you care and that your staff is ready and waiting to welcome them.
Anticipating Special Needs
- Special reservations and booking considerations
- Mobility challenges
- Visual and auditory considerations
- Lighting and power considerations
- HVAC comfort controls
- Protocols for guests that feel unwell while in public areas
- Protocols for guests that feel unwell in their room
Furniture, fixtures and equipment
- Deluxe hospital bed (rental or in storage)
- Other rental medical equipment available
- Reclining chair available
- Bolster pillows and cushions available
- In-room refrigeration for medications and snacks
- Loaner wheelchair, crutches, canes available
- Shower chairs, shoe horns, etc. available
- Special needs room layout considerations
Allergies and sensitivities
- Laundry and linens
- Vanity Amenities
- Food and beverage considerations and protocols
- Plants, organic matter, dust and pest control protocols
- Lighting and noise considerations
- Air exchange considerations
- Fall and trip hazards
- Electrical shock hazards
- Water hazards
- Window and balcony hazards
- Security / Vulnerability
- Shelter-in-place considerations
- Emergency egress / Alternative egress
- Bloodborne and other pathogens handling by staff
- Internet access & reliability
- In-room entertainment
- Special foods & beverages
- Turndown service considerations
- Bathroom amenities
- Laundry services
- Transfers to and from clinic
Health & Wellness Tourism Preparation For Hotels, Spas, B&Bs and Resorts
Site assessments, gap analysis, training and remediation, marketing
Ask about training and consulting services