When it comes to medical tourism travel planning...
there's a lot more to the process than simply buying a ticket on an airplane to a destination
Specialized Travel Planning for Medical Tourism Clients
Mercury Health Travel now offers specialized ticketing and travel planning just for special needs medical tourism patients and their travel companions.
Announcing our collaborative partnership!
Mercury Health Travel has partnered with FareBuzz (established in 1994) to help with medical tourism flight and accommodation arrangements. FareBuzz has all the right credentials, registrations and accreditations including ASTA, IATAN, CLIA and is registered in California, Washington, Nevada, Iowa, and Florida as a Registered Seller of Travel.
Mercury Health Travel's professional travel logistics coordination services are available at no additional cost to your client or your clinic or medical tourism facilitation company.
We don't create any additional surcharges for the work we do.
We don't refer or influence your clients' choices of airlines, hotels or other travel and tourism suppliers. Your client maintains full control over preferences, times, itineraries and vendors. We ensure that all logistics arrangements are handled. Once they've indicated their preferences, we arrange any specific furniture, flooring, environmental considerations, linens, soaps, plants, etc., that must be managed to accommodate allergies, mobility challenges, and safety among other details. These are critical for a person recovering from a medical or surgical procedure with surgical incisions, medications, dressings, casts, braces, and other medical requirements.
Without the required training and experience and now way to earn a commission on bookings, most hospitals, clinics and facilitators simply tell the patient what to book and let the client arrange their travel on their own. This approach adds unnecessary risk and gives rise to potential avoidable complications.
Mercury Health Travel steps in to fill this avoidable gap in service and improves quality and safety.
Special Seating Requirements
Medical travel patients often have special requirements both enroute to and when returning from their medical tourism destination.
Medical procedures and wound incisions may require very specific seating considerations that most travel agents and online travel sites are not prepared to accommodate in most cases. Our medical travel planners work with our nurses to review the patients' and their travel companions' medical history, medications, health status and pre- and post-operative requirements to keep them safe, comfortable and reduce risks arising from complications of travel along their entire itinerary.
They choose seating and flight selections based on type of aircraft, class of service, medical requirements, access to the lavatory, stopover and connecting cities, budget, frequent traveler loyalty programs and other critical details.
Whether they need the lift to gain access to and from the aircraft, aisle chairs, wheelchair attendants, crutches, walkers and adaptive devices, or help and extra time to make international connections, we cover all the bases.
Special Dietary Requirements
Medical Tourism patients may have special dietary or medication management requirements. These include arrangements for special meals, allergy precautions, and medication interaction implications that require special handling and advance arrangements.
Mercury Health Travel coordinators work with hospitals, clinics, and facilitators to ensure these details are managed for clients and their companion travelers. Our specially-trained coordinators work to ensure by meticulous follow through that the details carry through for any unanticipated, last minute itinerary changes necessitated by changes in aircraft, reroutes, canceled flights, weather conditions, or other travel interruptions.
These details are rarely managed through online ticketing arrangements and overlooked by most regular travel agents because they simply don't have the training to understand the importance and no one thought to inform them.
Specialized Medical Travel Logistics
Many regular travel agents simply book the ticket and wait for their commission payments. They don't care because they weren't trained to care or anticipate details they never learned. They might enter in a special meal request, and sometimes they add frequent flyer numbers to the reservation. But when their usual commission basis is only 5% or the cost of the ticket, there's no incentive to go the extra mile for your client.
Mercury Health Travel coordinators work as professional medical tourism logistics intermediaries. We coordinate behind the scenes with the doctors, clinics, hospitals and medical tourism facilitators, the airports and hotels, and the travel booking agent of record. Your patients' medical privacy and financial information are guarded carefully in compliance with applicable laws and regulations. The majority of our work is for plan participants of employers that permit their employees to access a medical tourism service paid by the employer's health benefit program. Our nurses and travel coordinators are on duty around the clock and it is easy for us to make these services available to our medical tourism hospitals, clinics and facilitator clients.
Facilitators, Hospitals, Clinics and Medical Professionals Only
We are unable to accommodate independent consumers seeking medical tourism services at this time. To arrange for our assistance, please ask your employer or insurer to contact us.