Medical travel patients often have special requirements both enroute to and when returning from their medical tourism destination.

Medical procedures and wound incisions may require very specific seating considerations that most travel agents and online travel sites are not prepared to accommodate in most cases.  Our medical travel planners work with our nurses to review the patients' and their travel companions' medical history, medications, health status and pre- and post-operative requirements to keep them safe, comfortable and reduce risks arising from complications of travel along their entire itinerary.

They choose seating and flight selections based on type of aircraft, class of service, medical requirements, access to the lavatory, stopover and connecting cities, budget, frequent traveler loyalty programs and other critical details.

Whether they need the lift to gain access to and from the aircraft, aisle chairs, wheelchair attendants, crutches, walkers and adaptive devices, or help and extra time to make international connections, we cover all the bases.

Medical Tourism patients may have special dietary or medication management requirements. These include arrangements for special meals, allergy precautions, and medication interaction implications that require special handling and advance arrangements.

Mercury Health Travel coordinators work with hospitals, clinics, and facilitators to ensure these details are managed for clients and their companion travelers. Our specially-trained coordinators work to ensure by meticulous follow through that the details carry through for any unanticipated, last minute itinerary changes necessitated by changes in aircraft, reroutes, canceled flights, weather conditions, or other travel interruptions.  

These details are rarely managed through online ticketing arrangements and overlooked by most regular travel agents because they simply don't have the training to understand the importance and no one thought to inform them. 

Many regular travel agents simply book the ticket and wait for their commission payments. They don't care because they weren't trained to care or anticipate details they never learned.  They might enter in a special meal request, and sometimes they add frequent flyer numbers to the reservation. But when their usual commission basis is only 5% or the cost of the ticket, there's no incentive to go the extra mile for your client.

Mercury Health Travel coordinators work as professional medical tourism logistics intermediaries. We coordinate behind the scenes with the doctors, clinics, hospitals and medical tourism facilitators, the airports and hotels, and the travel booking agent of record. Your patients' medical privacy and financial information are guarded carefully in compliance with applicable laws and regulations.  The majority of our work is for plan participants of employers that permit their employees to access a medical tourism service paid by the employer's health benefit program.  Our nurses and travel coordinators are on duty around the clock and it is easy for us to make these services available to our medical tourism hospitals, clinics and facilitator clients.